Glossary
What is an AMC (annual maintenance contract)?
Definition
An AMC (annual maintenance contract) is a yearly service agreement under which a vendor maintains and repairs equipment, such as CCTV cameras, recorders and servers, for a fixed term. It typically covers preventive maintenance visits, breakdown support, response and resolution times, and sometimes parts, and is renewed or renegotiated each year.
AMC (annual maintenance contract) explained
AMCs are common in India for surveillance and IT estates. Contracts generally come in two forms: a comprehensive AMC bundles spare parts into the price, while a non-comprehensive AMC covers service visits and labor, with parts billed on top.
Managing AMCs well means knowing which assets each contract covers, when visits are due, whether the vendor is meeting service levels and when renewals fall due. AMC management software replaces spreadsheets and email threads with a single record of contracts, warranties, service tickets and maintenance history.
OrionAlerts
How OrionAlerts handles it
OrionAlerts AMC Management attaches AMC and warranty coverage to each device, plans preventive maintenance across sites, and tracks service requests from intake through vendor dispatch to closure, with SLA status, renewal reminders and a service history per asset. Because health and asset data share Nebula OS, a failing camera can raise a service request under the contract that covers it.
Explore AMC ManagementFAQ
AMC (annual maintenance contract): common questions
What does an AMC usually cover?
Typically scheduled preventive maintenance visits, breakdown support, and agreed response and resolution times. Whether spare parts and replacement units are included depends on whether the contract is comprehensive or non-comprehensive. Before signing, check the list of covered devices and exclusions such as physical damage, cabling and consumables.
What is the difference between an AMC and a warranty?
A warranty is the manufacturer's commitment to repair or replace a defective product for a set period after purchase, at no extra cost. An AMC is a separately purchased service agreement, usually with an installer or service vendor, that is renewed each year and typically takes over once the warranty ends.
How does OrionAlerts help manage AMCs?
OrionAlerts AMC Management keeps every contract and warranty against the devices it covers, so teams can see coverage per camera and site. It schedules preventive visits, tracks service tickets and vendor SLAs, and sends reminders before an AMC or warranty lapses, so renewals are planned rather than discovered after a failure.
Related terms
Camera health monitoring
Continuous checks that cameras, recorders, storage and network links are online, streaming and recording, with alerts when they are not.
Read moreVideo management system (VMS)
Software that connects cameras and recorders so operators can view live video, record, play back and export footage from one place.
Read more
See it on your own cameras
Book a walkthrough of OrionAlerts on Nebula OS, from camera connection to alerts on the dashboard, mobile app and email.